How Do PermaShop Returns Work?

Short Answer

If you’ve changed your mind about a PermaShop purchase, please contact our Customer Support team at support@perma.shop before returning your item.

To be eligible for a change-of-mind return, products should be unused, unopened and in their original packaging.

How to Request a Return

1. Email support@perma.shop with your order number and the item you would like to return.

2. Our team will review your request and provide return instructions where eligible.

3. Please do not send products back before contacting us.

4. Once your return has been received and inspected, our team will confirm the outcome of your refund.

Customers may be responsible for return shipping costs for change-of-mind returns.

Is Your Product Faulty or Damaged?

If your item has arrived damaged, is faulty, or you believe there is a problem with the product, please contact support@perma.shop instead of arranging a standard return.

Include your order number, a description of the issue and photos where possible so our team can help as quickly as possible.

Purchased Somewhere Else?

If your product was purchased from another retailer, such as Bunnings Warehouse, please contact the original place of purchase for change-of-mind returns.